Política de envío
🌍 Shipping Policy — Neon Seoul Store
Last updated: 1-Nov-2025
At Neon Seoul Store, we work to ensure that every order reaches you quickly, safely, and in perfect condition.
This policy describes our processing times, shipping procedures, and logistical conditions for both domestic and international orders.
🕒 Order Processing Time
All orders go through a processing and quality control stage before being shipped.
⏳ Processing time: up to 3 business days from payment confirmation.
During this period, your order is reviewed, packaged, and labeled to ensure it arrives in the best possible condition.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
🚚 Estimated Shipping Times
Once processing is complete, orders are shipped via certified international carriers.
Delivery times may vary depending on the destination country and global logistics conditions.
| Region / Country | Estimated Delivery Time* |
|---|---|
| Spain & Rest of Europe | 7 – 10 business days |
| United States / Canada | 7 – 12 business days |
| Latin America | 10 – 15 business days |
| Asia & Oceania | 10 – 15 business days |
🕐 These timeframes do not include the 3 business days of processing.
📦 Estimated total delivery time: between 10 and 15 business days from purchase (depending on destination).
✈️ Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a direct link to the carrier’s website.
You can check the status of your shipment at any time.
If you have not received your tracking number after 5 business days, please contact us at neonseoulstore@outlook.com.
⚠️ Delays and Special Circumstances
While most orders arrive within the estimated timeframe, external factors (customs, weather conditions, international holidays, or high demand) may cause slight delays.
Neon Seoul Store is not responsible for delays beyond our control, but we will do our best to help you resolve any issue with the carrier.
🌎 Shipping Areas
We ship to most countries worldwide.
If your country does not appear as an option at checkout, please contact us at neonseoulstore@outlook.com to verify availability or alternative shipping options.
🚫 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate address when placing an order.
Neon Seoul Store is not liable for delays or losses caused by incomplete or incorrect addresses.
If a package is returned to the sender, it may be reshipped once the new shipping cost has been paid.
💸 Shipping Costs and Taxes
Shipping costs are calculated and displayed before you complete your purchase.
In some countries, customs duties or import taxes may apply; these are the responsibility of the customer according to local regulations.
📩 Contact
For any questions about shipping, delivery times, or tracking, please contact us at:
📧 neonseoulstore@outlook.com
🛡️ Legal Notice
This policy applies to all orders placed on www.neonseoulstore.com and complies with international e-commerce regulations, including:
Directive 2011/83/EU, Spanish Retail Trade Law 7/1996, and FTC Online Commerce Regulations.